Returns:
Dot Line Space LLP guarantees customer satisfaction. In case customer is not happy with the quality, returns will be accepted when Dot Line Space LLP is informed of the intent to return within 5 days of delivery.
PLEASE NOTE: Returns apply only to art print items. Framed original artworks are not eligible for returns. Unframed original artworks can be returned.
No orders will be granted or take place through cash on delivery.
Process:
- Within 5 days of delivery, customer should inform Dot Line Space LLP of intent to return.
- An email can be sent with intent of return to info@dotlinespace.co.in. Please quote order number in the email subject. It may take longer without quoting the order number.
- Customer should retain the artwork in exact same condition as it was received.
- Dot Line Space LLP will acknowledge the return request and customer will ship the artwork to our return shipping address. Please note, customer will be responsible for all return shipping charges. Shipping costs are non-refundable.
- Please note that, the responsibility of proper packing and making sure that products reach Dot Line Space LLP in perfectly good, new condition lies with the customer.
- Up on receipt of returned artwork by Dot Line Space LLP, it will be assessed for further damages. The artwork will not be eligible for refund in case of damages, breakage, scratches are found by Dot Line Space LLP. As the proof, Dot Line Space LLP can share with customer photos/video of opening the product packing.
- Dot Line Space LLP will approve the refund when the artwork is found to be in exact same condition as it was delivered to customer.
- Along with the approval Dot Line Space LLP will process the refund in the same online payment mode that was used while making the payment for the order OR Dot Line Space LLP will ask customer for bank details for making the refund money transfer. Please note Dot Line Space LLP can’t make refund in any other mode.
- The process may take from 2-3 weeks for completion.
- WE CAN TAKE THE RETURN REQUEST ONLY ONCE PER ORDER.
Replacement:
In an unlikely event of damages during delivery, artwork having quality issue or wrong artwork delivered, it is eligible for free replacement.
Process:
- Customer should inform Dot Line Space LLP of damaged delivery, quality issue or wrong artwork delivered within 48 hours from the time of delivery.
- Customer to send photos as proof showing the issue with artwork.
- An email can be sent with details and photos to info@dotlinespace.co.in. It will take longer without quoting the order number in the email.
- Dot Line Space LLP shall not be liable to replace the artwork or refund the money if Dot Line Space LLP is informed after completion of 48 hours from time of delivery.
- Dot Line Space LLP will arrange to pick up the artwork from customer delivery address.
- In case Dot Line Space LLP can’t arrange courier pick up from the shipping address, Dot Line Space LLP will inform the customer and customer will have to ship the artwork to our registered address.
- Customer to retain the artwork in exact same condition as it was received, along with the original packaging.
- Please note that, irrespective of whether Dot Line Space LLP arranges for pick up or customer ships it, the responsibility of proper packing and making sure that products reach Dot Line Space LLP in perfect good, new condition lies with the customer.
- Up on receipt of returned artwork by Dot Line Space LLP it will be assessed for further damages. The artwork will not be eligible for replacements in case of further damages are found by Dot Line Space LLP. As the proof, Dot Line Space LLP can share with customer photos/video of the products.
- Dot Line Space LLP will approve the replacement when the artwork is found to be in exact same condition as it was delivered to customer.
- Dot Line Space LLP will ship the replacement artwork in 3 days of approval for replacement excluding national and bank holidays.
- In case customer seeks refund instead of replacement, Dot Line Space LLP will ask for bank details for making the refund or process refund in the same payment mode that was used while making the payment for the order. Please note Dot Line Space LLP can’t make refund in any other mode at the moment.
- The process may take from 2-3 weeks for completion.
- WE CAN TAKE THE REPLACEMENT REQUEST ONLY ONCE PER ORDER.
ORDER CANCELLATION:
Please note that order cannot be cancelled once it is placed. This is due to the fact that we offer customized printing and framing and our production process starts as soon as an order is placed. As described in clause #5 above, we do offer refund or replacement in case of product is found to be damaged or not as per order specifications at the time of delivery and we are informed before completion of 48 hours from the time of delivery.